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Limited Warranty

This Limited Warranty is an enhanced manufacturer's warranty which provides legal rights which are in addition to legal rights provided by consumer law of the European Union and its member states.

What does this limited warranty cover?

This NVIDIA limited warranty covers your SHIELD™ hardware product, along with any accessories received with the hardware product, ("Warranted Product") under normal use conditions for manufacturing defects or hardware component failures in your Warranted Product that is still within warranty. Accessories sold separately are covered by the applicable warranty accompanying the accessory. This warranty is for the original owner only and cannot be transferred to another party (including a buyer of a used Warranted Product). If you give or sell the Warranted Product, this Limited Warranty will end although this does not affect any rights that the new owner has under applicable consumer laws.

This warranty gives you specific legal rights and is only valid within the EU countries and Norway. You may also have other rights which vary from country to country.

For how long?

This NVIDIA warranty applies for two (2) years from the date of purchase of your new Warranted Product ("Warranty Period") for a SHIELD™ hardware product and one (1) year for the accessories, including Controller, Cover, Remote and Stylus.

What will Nvidia do?

NVIDIA will repair, or if repair is not reasonably possible, replace your defective Warranted Product. Replacement parts and/or products may include new or refurbished parts or products and are warranted only until the expiration of the original Warranty Period.

This does not affect any rights that you have under applicable consumer laws including the right to claim a refund.

What does this warranty not cover?

NVIDIA is not responsible for any interoperability or compatibility issues that may arise when (a) products, software, or options not supplied or supported by NVIDIA are used; (b) configurations not supported, provided or approved by NVIDIA are used; (c) parts intended for one system are installed in another system of a different make or model.

NVIDIA will have no obligations under this warranty with respect to the following: (a) Warranted Product hardware that has no defects in materials or workmanship, (b) software, games or applications, (c) cosmetic damage; (d) normal wear and tear; (e) expendable or consumable parts [unless provided by NVIDIA and under warranty]; (f) defects or damage to the Warranted Product arising from or related to: (1) any modifications, alterations, tampering, repair, or servicing by any party other than NVIDIA or its authorized representatives; (2) handling, transit, storage, installation, testing, maintenance, or use not in accordance with the Warranted Product documentation; (3) abuse, negligence, neglect, accidents, or misuse; (4) third party software or viruses; or software loss or data loss that may occur during repair or replacement; (5) fire or spillage of food or liquid, external electrical fault, or any acts of God (such as, but not limited to, lightning), or any other external factor beyond our reasonable control.

NVIDIA IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. NVIDIA IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY NVIDIA WHEN THE PRODUCT IS MANUFACTURED.

Before returning any Warranted Product for service, it is recommended that you back up data and remove any confidential, proprietary, or personal information.

What to do if you have a problem?

If you are experiencing a problem, or if you believe that your product is defective, please contact the NVIDIA Customer Care team. We will help you troubleshoot your issue and if it is believed to be defective, the NVIDIA Customer Care team will advise you to return the product back to where the product was purchased to have the defect confirmed. A replacement can then be processed. NVIDIA Customer Care can be reached here, where you can search our knowledgebase for solutions to common problems or interact with our staff via the "Ask a Question" or "Live Chat" tabs.

Limitations of warranty

This limited warranty applies only to the original purchases of the Warranted Products from a retailer, mail order operation, or on-line retail store; this warranty will not extend to any person that acquires a Warranted Product on a used basis.

Although NVIDIA agrees to the repair or replacement of any defective Warranted Product as described in this warranty, NVIDIA does not guarantee that the operation of the Warranted Product will be uninterrupted or error free. NVIDIA may, at its sole discretion, use new or refurbished parts or units to meet the conditions of this warranty.

Limitation of liability

NVIDIA WILL BE RESPONSIBLE FOR LOSS OR DAMAGE YOU SUFFER THAT IS A FORESEEABLE RESULT OF OUR BREACH OF THIS WARRANTY OR OUR NEGLIGENCE UP TO THE AMOUNT YOU PAID FOR THE WARRANTED PRODUCT. WE WILL NOT, UNDER ANY CIRCUMSTANCE, BE RESPONSIBLE FOR ANY LOSS OR DAMAGE THAT IS NOT FORESEEABLE.

LOSS OR DAMAGE IS FORESEEABLE IF THE LOSS OR DAMAGE WAS AN OBVIOUS CONSEQUENCE OF OUR FAILURE OR IF THE LOSS OR DAMAGE WAS CONTEMPLATED BY YOU AND US AT THE TIME YOU PURCHASED THE WARRANTED PRODUCT.

Governing law and your rights

This warranty gives you specific legal rights. You may also have other rights which vary from country to country and this warranty does not affect those rights.

This warranty and all disputes that may arise from it shall be governed by the laws of the country in which you reside and you agree to submit to the non-exclusive jurisdiction of the courts of such country.

Severability. Each of the paragraphs of this warranty operates separately. If any paragraph is found to be illegal or unenforceable, the remainder of this warranty will continue in full force and effect.